Payment

Safe to Shake use PayPal for handling online payments but you do not need to have a PayPal account, credit & debit cards are accepted without having to sign up to PayPal.

Here is a very quick summary for those of you that do not know PayPal.

PayPal is a secure way to pay for things online without passing your financial details to the trader.

Once you have set up a PayPal account you need never enter your financial details on a PayPal accepted site again. PayPal uses the highest level of data encryption, industry leading technology & fraud prevention tools. This allows you to shop with peace of mind while on the Safe to Shake website.

Delivery

UK Mainland - £2.95 per item.

Jersey, Guernsey, Isle of Man, Northern Island & the rest of Europe - £7.50 per item.

Rest of the World - £13.95 per item.

Delivery to the UK Mainland should be in 3- 7 working days, please allow more time for delivery to other locations.


We try to keep delivery costs to a minimum wherever possible, however due to weight & size delivery to outside the UK Mainland does incur a surcharge.


Price of postage is per item but if products can be placed together to reduce price Safe to Shake will reimburse the extra postage costs (through PayPal). At the discretion of Safe to Shake.


If you have any queries or would like a postal cost before buying please email Safe to Shake info@safetoshake.com or use the enquiry form.

Returns & Exchanges 

Your right to return goods is protected under the distance selling directive. We hope you’re delighted with your Safe to Shake purchases but we understand that sometimes things aren’t quite the right size.


You are entitled to cancel your order & return the goods within 7 working days (at your own expense) for a refund. Your refund will be paid within 30 days. You are responsible for the cost & risk of loss & damage when returning goods, so you should take out enough postal insurance to cover their value.


This cancellation policy does not affect your rights when we are at fault, for example if the goods are faulty or we have accidentally sent the incorrect size ordered. If this is the situation we will pay for the return costs so you will receive a full refund (Item & postage costs).

Please note ALL our ordered items are quality checked before dispatch.


It is important that you have followed all the size guide information provided before ordering your purchase to eliminate this situation of ordering the wrong size. If you would like to return or exchange the product, please contact us via info@safetoshake.com Any returned goods must be in a saleable condition.

These terms apply to your order. We may change our terms & conditions at any time, so please do not assume that the same terms apply in the future.

None of the terms affect your legal rights & these are not diminished in any way.


Simply return the item within 7 days unused (& dog hair free!) in its original condition with all packaging intact. Ensure if your purchase has been supplied with a free micro fiber towel this is also included. Safe to Shake drying coats must be in their original packaging. Safe to Shake labels must still be on the coat. If the coat is returned is a state that cannot be resold, then we will not be refunding the full amount. Ensure if you are returning a human waterproof coat that the free treat bag is included. It has been suggested on the website that you must check the size guide before purchasing your dog coats. When we receive it back we will arrange either an exchange or refund. Please note that we do not refund the postage charge for exchanging an item where the incorrect size has been selected & you may be charged delivery for exchanging coats, depending on the cost increase for the new size & address location.


Where do I send my returns? 

Returns department, Safe to Shake, Unit 3, Hinckley Rugby Sports Club, Leicester Road, Hinckley, Leicestershire LE10 3DR.


How do I return an item?

A suggestion is to return via Royal Mail at the Post Office

We would always recommend that you track the delivery as it’s difficult to help or assist if the item doesn’t make it back to us. Simply take the item to your local post office to arrange the return. Returns are at your own cost unless the item is faulty or the incorrect size has been sent by the Safe to Shake team accidentally as per order instructions.


Who do I contact if I have any questions?

If you have any queries regarding your return or exchange either drop us a line at

info@safetoshake.com


If you paid by PayPal

If you paid via PayPal we are unable to charge you automatically we will contact you to ask for your card details so we can charge the extra.


How do you process my refund?

If you paid via PayPal, we will issue a refund back to your PayPal account.


Can I return an item which was on sale?

Unfortunately, we are unable to accept returns on any items purchased in our sale unless they are faulty. Sale items are normally end of lines or discontinued lines which is why they are such bargains!

Certificate of Registration of Designs

Please note the Indoor Drying Coat, Waterproof Suit, Greyhound/Whippet/Lurcher Coat, Front Pet Carrier & Pet Travel Mat are all protected under the Registered Designs Act 1949. If at any time a product with the same design is discovered on the market legal action will be sourced.

Click Here for more details.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Safe to Shake & while we endeavour to keep the information up to date & correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Safe to Shake. We have no control over the nature, content & availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up & running smoothly. However, Safe to Shake takes no responsibility for, & will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy

Please note Safe to Shake holds no individually identifiable info on visitors to the web site, only pages visited, duration spent on each page, browser type, resolution used, general location & other general browsing details are logged. If you request to sign up to any Safe to Shake newsletters, groups or services that may be offered, any information given will be kept until you decide to end the service. Safe to Shake customers have only contact & order details stored as payments are PayPal based no financial information is needed, stored or given to Safe to Shake.


Remember you can always turn cookies off within your browser or security program. Although this may have detrimental effects on your browsing experience. Please allow cookies from www.safetoshake.com if you intend to purchase from this web site.


This privacy policy sets out how Safe to Shake uses & protects any information that you give Safe to Shake when you use this website.


Safe to Shake is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


Safe to Shake may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from the 10th of March 2017.


What we collect

While browsing the site:

First Party Cookies - these are set by the site it self (www.safetoshake.com) to enable certain functions including shopping with PayPal on the site.

Third Party Requests - although not cookies, these requests can transfer privacy information to third parties such as if you click a social media link & you are already logged in to that social media account.

Requests found on www.safetoshake.com:

Google Analytics - for tracking the users site navigation, pages visited, duration spent on each page, browser type, resolution used, general location & other general browsing details.

No personally identifiable information is collected by www.safetoshake.com through Google Analytics..

Twitter, Facebook & Instagram Requests - for linking between www.safetoshake.com & your Twitter, Facebook or Instagram account.


Online Forms

If you contact Safe to Shake through one of our online forms, we collect any information that you enter into those forms.

What we do with the information we gather:

We require this information to understand your needs & provide you with a better service & in particular for the following reasons:

· Internal record keeping.

· We may use the information to improve our products & services.

· If you have requested it, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  

· If you have requested it, from time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your feedback.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Copyright

This website & its content is copyright of Debbie Bliss-Grewcock, © Debbie Bliss-Grewcock 2014-2017. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval

Trade Customers

Any questions please contact us at info@safetoshake.com or through the Trade Customer Form.

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The Safe to Shake Logo is a registered trademark © Copyright Debbie Bliss-Grewcock 2014-2017. Artwork & website by James Jarvis, Astley Art & Design

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